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Measures the percentage of customer complaints registered by the organization, as a result of poor quality services or products, out of the total number of complaints received.
Measures the value of the net revenue garnered per each member of the technical staff.
Measures the quantity of the wastewater resulted from industrial activities, treated as a percentage from the total industrial wastewater produced during a reporting period.
Measures the number of cases that become critical due to medical attendants’ negligence.
Measures the number of potential new clients that were contacted in order to close a sale.
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