KPI of the Day – Sales: # Time to break-even
Definition
Measures the average time period between the launch of the new product and when it starts to make a profit.
KPI of the Day – Human Resources (HRM): # Training hours per full time equivalent (FTE)
Definition
Measures the training each Full-Time Equivalent (FTE) receives in a given time period.
KPI of the Day – Accounting: $ Earnings per share (EPS)
Definition
Indicates the net profit generated in one reporting period for each ordinary share outstanding, including common stock equivalents. The net profit is adjusted by the dividends on preferred shares when appropriate.
KPI of the Day – Healthcare: % Client cash net revenue
Definition
Measures the ratio of client cash as a percentage out of the net revenue.
KPI of the Day – Customer Service: # SA or Speed of answer
Definition
Measures the average speed of answering a customer’s call by an available agent, after the call is being placed in a queue.
