KPI of the Day – Accounting Performance: % Operating costs
Definition
Measures the percentage of a company’s income that is spent on its operating costs.
KPI of the Day – Customer Service Performance: % Resolution of queries the same day
Definition
Measures the rate at which customer queries are solved the same day they are submitted.
KPI of the Day – Business Consulting (BC): % Employee utilization rate
Definition
Measures the time employees actually spend on project-related work, relative to their availability.
KPI of the Day – Sales: % All commodity volume (ACV) distribution
Definition
Measures the brand or product availability, as a result of the numeric distribution, weighted by its share of all commodity sales.
KPI of the Day – Healthcare: # Time to process the secondary COB billing
Definition
Measures the average duration of the second instance of non-medical coordination of Benefits (COB) claims after the first COB payment is received.
