KPI of the Day – Human Resources (HRM): # Fringe benefits to basic salary ratio
Definition
Measures the total fringe benefits expense relative to the basic salary expense during a specific period of time.
KPI of the Day – Accounting Performance: % Operating costs
Definition
Measures the percentage of a company’s income that is spent on its operating costs.
KPI of the Day – Customer Service Performance: % Resolution of queries the same day
Definition
Measures the rate at which customer queries are solved the same day they are submitted.
KPI of the Day – Business Consulting (BC): % Employee utilization rate
Definition
Measures the time employees actually spend on project-related work, relative to their availability.
KPI of the Day – Sales: % All commodity volume (ACV) distribution
Definition
Measures the brand or product availability, as a result of the numeric distribution, weighted by its share of all commodity sales.
