KPI of the Day – Accounting: % Invoices under query
Definition
Measures the proportion of invoices with questions raised about the information they provide (i.e. needing clarification), out of total invoices issued.
KPI of the Day – Human Resources (HRM): % Internal promotion rate
Definition
Measures the rate at which open positions are filled through an internal promotion process, within the organization.
KPI of the Day – Customer Service: % Customer calls answered in the first minute
Definition
Measured the rate at which customers’ calls are being answered during the first minute.
KPI of the Day – Business Consulting (BC): % Travel time from chargeable time
Definition
Measures the percentage of travel time from the overall chargeable to client time.
KPI of the Day – Sales: % Cannibalization rate of new product offering
Definition
Measures the decrease in sales of existing products due to launches of new products.
