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What is great service? How can we provide it? How do we get better?
Every company should have these questions in mind when thinking about their customers’ satisfaction. The truth is that nowadays, most businesses have started to be aware of the importance of this aspect and the impact it has on them.
Alent is a leading supplier of advanced, consumable specialty chemicals and engineered materials used primarily in the electronics, automotive and industrial end market segments.
The Oregon Employment Department was created in 1993 and is responsible for developing the state’s workforce. It offers services for both employers and job seekers and helps them arrive at the adequate solution based on the needs of each involved party.
In order to measure and manage performance, the department has implemented a performance management system that is currently based on 14 approved and active Key Performance Measures (KPMs).
Why use KPIs in managing safety in the organization?
1. KPIs can prevent major incidents – when leading KPIs turn red, they outline an increased possibility of certain risks to occur. Actions can be taken to prevent the event.
2. KPIs improve reliability – preventing incidents makes operations more reliable and ensures production cycles without interruptions. This reflects directly in the company’s financial performance.
3. KPIs avoid complacency – since major incidents are rare, there is always the risk of giving more attention to lower consequence risks in the belief that things are fine. KPIs can sent warnings for all types of incidents.
4. KPIs communicate performance – KPIs keep the management focused, they ensure transparency and facilitate progress.
The construction industry has been one of the most affected economic sectors by the 2008 financial crisis in many countries. As profitability of this business was seriously damaged, monitoring closely the evolution of the sector is important in order to improve the performance and revive the industry.
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