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Customer satisfaction is no longer the ultimate goal of companies in their relationship with clients. Going beyond the satisfaction level, % Net promoter score outlines how many of your clients would recommend you products and services.
„ Setting specific and challenging goals boosts employee performance! ”
This is one of the most promoted practices in business management to motivate employees and increase their performance. There has been a lot of research in this area bringing scientific evidence that when employees are given clear goals they will do their best to reach that target, but not many discussions on the side effects of setting targets.
Non-governmental organizations (NGOs) are entities where there is no governmental participation. Their performance broadly means how well they contribute to other people’s efforts to improve the society. Due to the continuous development of the NGO’s, it appeared the need to appraise the performance, in order to assure evolution.
Key Performance Indicators (KPIs) are monitored across all industries, as they increase companies’ performance. The railways sector is no exception.
In its 2012 annual report, Canadian Pacific Railways included a list of performance indicators and the improvements achieved for each of them.
The port of Rotterdam is the largest logistics and industrial hub in Europe. The port and industrial complex stretches over a length of about 40 kilometers and covers some 12,426 hectares (water and land). The throughput of almost 442 million tons in 2012 makes the port of Rotterdam by far the largest seaport in Europe.
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