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It’s been some years now since cloud technology began to be broadly used in business environments. One could say that today, as far as a company’s successful future is concerned, cloud technology has become indispensable. The developer’s focus is, from hereon, centered on software enhancement features, such as assigning a more active role of digital capabilities in the business decision making process.
When entire nations, from the powerful to the modest ones, admit that they cannot stand alone in front of the 21st century crisis events, then what chance do organizations have to overcome the consequences of these upcoming destructive forces? The need to communicate and help one another has allowed for a new offspring of crisis management to rise to power: the transboundary crisis management.
One man’s happiness is another man’s sorrow represents, by no means, the word of law in the business environment but it is, however part of the present, unforgiving reality. Basically, it translates into profit by all means. Is this a viable strategic decision? Perhaps, for a limited period of time. Ultimately, the consequences of such decisions will strike back and kneel any organization, regardless of its size. Cases such as the 2001 Enron scandal and its collapse have drawn attention to an important trend in management, namely ethical leadership.
Partly willing, partly strained, organizations today have made drastic changes within their strategies and general management processes. Companies face the highest degree of public exposure ever known in history. Technically, every little bit of information, whether disclosed or not, can, and it will, eventually, find its way to a public. The sole solution for a company is to purposely expose itself or, simply put, to lay the cards on the table.
Nowadays, key performance indicators (KPIs) are common management tools that enable managers to better understand their business and improve performance. Although their terminology may vary from one company to another (performance indicators, performance measures or KPIs), in essence all these terms have the same meaning. According to The KPI Institute, a key performance indicator is a measurable expression for the achievement of a desired level of results in an area relevant to the evaluated entity’s activity.
The field of performance management is a relatively new area, where tools and techniques may not be very well structured and terminology is sometimes ambiguous. Bringing more clarity in regards to key concepts can reveal a more efficient way of using KPIs.
Selecting KPIs is an important step in the process of measuring performance. In order to ensure the right KPIs are chosen for each objective, managers should have a wide understanding on what KPIs are. KPI typologies present various ways to look at performance indicators and create logical clusters. Grouping KPIs on specific criteria provides more clarity in regards to what is measured in relation to the objective assigned.
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