Emotional intelligence and leadership. A story of empathy, communication and success
“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.” – Daniel Goleman (1995), apud. John O. Dozier (2010) The Weeping, The Window, The Way.