Retail Banking: Reinventing a Profession
It is time we talked about the future and everything that comes with the next generation, including retail banking.
Fair pay – the thought that counts
“Pay matters not just because people need a paycheck, but because pay is a point of perceived fairness” – Heidi K. Gardner, professor of organizational behavior at Harvard Business School.
Performance reviews generally represent that time of the year when everyone looks back on their expected and achieved outcomes, draw the line and start pondering on future endeavors.
A partner in action – KPISOFT
Performance management has seen quite the overhaul in recent times.
Leadership models within organizations
The term leadership has two meanings in organizational contexts: the activity of leadership practice and the process of influencing and guiding people through non-coercive methods in order for them to carry out job-related activities.
Debunking Myths in Customer Service
There are dozens of misconceptions about working in customer service, which are commonly assumed by companies and individuals alike.
