Performance management is like a game of chess: you have to plan ahead every move. Everybody knows that an efficient performance management program helps companies accomplish their mission and goals. Such a program includes four main components, which, if designed with a focus on customer satisfaction, will promote the companies’ customer service goals and also improve the performance both at individual and organizational level.
Microsoft has announced that it’s going to purchase all of Nokia’s Devices and Services unit. This deal is meant to help the software giant and the once-influential cellphone maker catch up with the mobile computing revolution.
Parcelforce Worldwide is one of the three main operating brands of the Royal Mail Group Ltd. Along with the Post Office Ltd. and the Royal Mail, Parcelforce Worldwide has delivered millions of parcels since it was founded in 1990. The company operates B2B and B2C services, handling 200,000 parcels a day. With over 30,000 business customers in the UK and 23 partners across 30 European countries, the company stands as a significant power business, reaching in the recent years a turnover of £382 million.
As promised, it is time to look at the specific objectives for ‘horizontal’ activities, which are framed in a multi annual perspective, aiming at supporting SCIC’s core activities.
They are divided, at their turn, in two categories:
DG Interpretation, also known as SCIC (Service Commun Interprétation-Conférences) is the interpreting service and conference organizer of the European Commission, but the interpretation provided actually goes beyond the needs of the Commission, as it ‘serves’ the requests of several other bodies within the EU: the Council, the European Economic and Social Committee, the Committee of Regions, the European Investment Bank, as well as a number of European Offices and agencies in the Member States. The truth is there’s more here than meets the eye.
