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Parcelforce Worldwide – Customer service as a strategy

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Parcelforce Worldwide - Customer service as a strategy

Parcelforce Worldwide is one of the three main operating brands of the Royal Mail Group Ltd. Along with the Post Office Ltd. and the Royal Mail, Parcelforce Worldwide has delivered millions of parcels since it was founded in 1990. The company operates B2B and B2C services, handling 200,000 parcels a day. With over 30,000 business customers in the UK and 23 partners across 30 European countries, the company stands as a significant power business, reaching in the recent years a turnover of £382 million.

Interpretation goes beyond words at EU level

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Interpretation SCIC Net performance

DG Interpretation, also known as SCIC (Service Commun Interprétation-Conférences) is the interpreting service and conference organizer of the European Commission, but the interpretation provided actually goes beyond the needs of the Commission, as it ‘serves’ the requests of several other bodies within the EU: the Council, the European Economic and Social Committee, the Committee of Regions, the European Investment Bank, as well as a number of European Offices and agencies in the Member States. The truth is there’s more here than meets the eye.

Reporting performance in Corporate Social Responsibility

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Reporting performance in Corporate Social Responsibility

The business world has had an increased interest for the last 50 years in Corporate Social Responsibility (CSR). The concept is not necessarily new, as companies undertake social initiatives for centuries. However, as customers are no longer buying just a product, but rather a brand, companies have to make sure that consumers want to be a part of their brand. CSR refers to the company’s sense of responsibility towards the community and the environment in which it operates. Companies are accountable not only to shareholders, but also to employees, consumers, suppliers, local communities and society.

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