Strategy Leaders Forum, Dubai, United Arab Emirates, Day 1
13th of April represents the opening day of Strategy Leaders Forum at The Address Hotel Dubai Marina in Dubai, United Arab Emirates. This day includes 2 pre-forum workshops.
Strategy Leaders Forum, 13-17 April 2014, Dubai, United Arab Emirates
The importance of The Desired State of Evolution
What is The Desired State of Evolution?
It is a performance management tool used to integrate the strategic statements of an organization. The Desired State of Evolution (DSE) closes the gap between mission and vision, by integrating the company’s aimed progress in the middle of the pyramid.
Government of Canada: Plans and priorities for 2014 – 2015
The Government of Canada has recently released its annual Reports on Plans and Priorities (RPPs), intended at improving planning and resource management processes. For each of the 92 governmental departments and agencies, it has developed such a RPP, containing objectives, indicators and initiatives.
How much does poor customer experience cost?
In 2013 Sales Force, a company that provides software solutions for Customer Relationship Management, pointed out that on a yearly basis, on a global scale $ 338.5 billions are lost due to poor customer experiences. One year later, EY presents to the public its latest study from the EY Customer Experience Series, entitled “The cost of complaining” and reveals that Australian businesses lose more than $720 for every negative customer experience.
