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In Part I of this article, we emphasized the need to base decisions on data, as this leads to improved results. In what follows next, we will discuss about the steps that need to be taken in the decision-making process and the particularities of making decisions in specific scenarios.
The KPI Institute’s Performance Management in 2014: ASEAN Special Edition report is built on the belief that a balanced approach in such research endeavors can only be achieved by triangulating the opinions of practitioners, academics and consultants alike. In 2014, Lauren Borja, Head of Corporate Strategic Planning working with BBV, Philippines Air Force, was one of the practitioners who offered us rich insights into performance related research and trends.
“Performance management is a way for an organization to constantly look into causal relationships and address identified gaps.”
Nowadays, the outsourcing business is in continuous progress. If you ask the opinion of a project manager, low-cost service at the best quality standards is one of the major issues discussed in the field. The executives have proven that apart from the low-cost profile, the business value is also an important aspect of a call centers business.
What is the value of the products offered for free? How much are they worth for the ones getting them? And how much do they cost for the ones giving them?
Everyone offers free things during their lifetime. One example is taking care of the family and offering them affection and attention without asking anything in exchange. Another example is represented by the society’s humanitarian actions destined to help the less fortunate. Probably not too many of us think of these gestures as “free”, but this is one of their main characteristics. The reason is obvious: society provides free care due to love and compassion.
Making decisions is not an easy job, irrespective of the context where we have to make decisions. A woman’s decision to buy a certain pair of shoes may take as long as it takes a manager to decide upon a major organizational problem. The difference, however, lies in the data behind the decision. To choose the perfect pair of shoes you don’t need any data; it’s a matter of what you like more. In the other scenario, it’s a must to base the decision on data. Otherwise, you may follow a wrong direction.
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