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What objectives should a law firm set?

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Objectives for law firms

Objectives give more than direction. They offer a marketing framework around which you can build your law firm. If you want to do things right, then your goals should follow the SMART formula, which means they should be Specific, Measurable, Attainable, Realistic and Time specific. A key differentiator between successful and unsuccessful firms is setting goals, writing them down, monitoring them and ensuring that you do all you can to achieve them.

Vodafone’s strategic and business planning. Sustainability integration

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Vodafone strategic planning

Vodafone, a world leading mobile telecommunications company, provides a wide range of communication services: voice calls, SMS text messaging, MMS picture and video messaging, internet access and other data services. Vodafone believes that corporate responsibility (CR) issues are most effectively managed as part of core business processes and therefore, it is managed within the Group’s mainstream management systems and responsibility allocated to operational line managers.

How to improve customer service through effective performance management

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Customer service through effective performance

Performance management is like a game of chess: you have to plan ahead every move. Everybody knows that an efficient performance management program helps companies accomplish their mission and goals. Such a program includes four main components, which, if designed with a focus on customer satisfaction, will promote the companies’ customer service goals and also improve the performance both at individual and organizational level.

Parcelforce Worldwide – Customer service as a strategy

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Parcelforce Worldwide - Customer service as a strategy

Parcelforce Worldwide is one of the three main operating brands of the Royal Mail Group Ltd. Along with the Post Office Ltd. and the Royal Mail, Parcelforce Worldwide has delivered millions of parcels since it was founded in 1990. The company operates B2B and B2C services, handling 200,000 parcels a day. With over 30,000 business customers in the UK and 23 partners across 30 European countries, the company stands as a significant power business, reaching in the recent years a turnover of £382 million.

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