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In many cases, companies hire contractors either to have specific types of work done, or to reduce their workload. In this manner, long-term relationships are established with the companies whose capabilities complement or supplement their own.
The International Facility Management Association (IFMA) has beed operating since 1980 and it is currently present in 94 countries, where it provides educational programs and conferences. IFMA also conducts research programs to strengthen the knowledge and skills of facility management professionals.
Manufacturing companies need to constantly determine which areas need improvement in order to remain competitive on the market. Hence, organizations often benchmark their performance against other organizations’ performance and determine performance gaps. Moreover, there are top performance companies that have not only improved their competitiveness due to benchmarking studies, but have also gained a top place and became a benchmark for the entire industry they belong to.
Competitive studies are conducted in the automotive industry mainly for design features and functionality. Automotive manufacturers always seek to fulfill customer needs and exceed their expectations through product offers that would overtake the ones already available in the market.
Nowadays, many benchmarking best practice examples come from the highly competitive and innovative airline industry. According to Jackie Fry, Ian Humphreys and Graham Francis (2005), benchmarking is considered to be the most commonly used performance tool for increasing performance both for airline companies and airports worldwide.
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