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Strategy Formulation: Emirates Identity Authority Strategic Plan 2014-2016

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The Emirates Identity Authority (EIDA) is an independent federal authority in the UAE that was established in 2004. EIDA’s main purpose as a governmental agency is focused on “the establishment of a modern population register in order to facilitate the obtainment of government services as well as to provide the required information for supporting decision making, strategic planning and the allocation of sources in all vital sectors in the UAE”, as documented on their website.

Training Flow Strategy in Service Centers

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Nowadays, the outsourcing business is in continuous progress. If you ask the opinion of a project manager, low-cost service at the best quality standards is one of the major issues discussed in the field. The executives have proven that apart from the low-cost profile, the business value is also an important aspect of a call centers business.

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