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Rashed Mohammed Al Jalajil is an executive director with more than 17 years of experience in strategy execution and performance management in both the private and public sectors in Saudi Arabia. He is a change management enthusiast who believes in developing people to lead organizational success.
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Turki Alderaan is the Director of the Risk Department at Al-Jouf University and a Senior HRB Partner at the Technical Vocational Training Corp (TVTC). He is also an organizational development (OD) expert in four governmental sectors. Additionally, he is a leadership and strategy professional, an executive and performance mentor, a performance design and measurement specialist, and an accredited professional trainer. In this interview, he imparts the valuable experience and profound wisdom he has accumulated over the course of his career.
Would you tell us more about your educational and professional background? How did your previous experiences lead you to your current position?
I have a bachelor’s degree in political science and HR management and a master’s degree in business management. I have since delved significantly deeper into the world of institutional performance management and had the opportunity to practice it professionally. I hold certificates from organizations like The KPI Institute (TKI) and the Society of Human Resource Management (SHRM). Currently, I work as an organizational development expert in both the public and private sectors, and I am the director of risk management at Al-Jouf University.
What are your main responsibilities and goals in your current role?
I ensure the application of systematic work standards, lead organizations to adopt the appropriate workflow to conduct organizational transformation, and develop organizational strategies. I utilize technical tools in business analysis to implement improvement measures according to specific performance indicators.
Please take us through your daily job routine. Could you describe your activities and work hours in detail? You may specify certain areas of your job, such as your work arrangement (remote, on-site, or hybrid) and the stakeholders you frequently contact or meet with.
I work for various organizations in both the public and private sectors, working remotely and on-site. At times, I work 16 hours a day, meeting government leaders who supervise my performance. I am grateful for the experiences that have enhanced my development and skills.
Do you think that strategy and performance management in the public sector is different from that in the private sector? How so?
Nations lacking competent strategies and performance management face challenges in achieving organizational transformation, resulting in a weaker position. The private sector offers flexibility, swift decision-making, and sharing. Meanwhile, the public sector excels in resources and an appealing working environment, encouraging many to focus on performance and how to measure it.
A positive work environment with ample resources and tools promotes productivity. Performance is measured through KPIs, feedback, and goal achievement. Regular evaluations and open communication foster a culture of continuous improvement. Quantitative metrics like resource ratio, budget allocation, and utilization rates provide insights into resource efficiency. Qualitative feedback, turnover rates, and job satisfaction surveys also contribute to assessment.
What are the main achievements you are proud of thus far during your time working in strategy and performance management in the public sector?
Across my 15+ years of professional experience, I am still proud of my first achievement with the Institutional Accreditation Team at Al-Jouf University, where I contributed to institutional accreditation in administrative and technical procedures. I did so by establishing modern departments and introducing concepts like risk management, governance, corporate performance management, etc., and linking them to the strategic plan and the design of the follow-up and control mechanisms.
What are the main challenges that you face working in strategy and performance management in the public sector? When faced with such challenges, what do you do?
Government sector strategic plans often exceed 500 pages, with leaders focusing on goals without clear follow-up mechanisms. Training programs can help consolidate knowledge and skills, enabling effective guidance and senior leadership support.
For the future of your career, do you intend to keep on working in the public sector, switch to the private sector, or does the sector not really matter to you? Why?
Working with both sectors has pros and cons, but the main goal is to leave behind a meaningful impact. My most significant contribution is to the government sector, wherein I aimed to help achieve the Kingdom of Saudi Arabia’s Vision 2030 by facilitating institutional excellence and systematically improving performance management.
If someone is looking to work in strategy and performance management in the public sector, what skills, knowledge, and experience would you advise them to acquire?
Enhancing communication skills is crucial, whether written, verbal, or physical. Aside from that, it is important to have the skill of writing and rewriting policies and procedure manuals to support management systems and performance measurement at all administrative levels.
Explore the interviewee’s insights into strategy and performance management in the public sector through his other interview titled “Performance and sustainability in government: an interview with a leadership and strategy professional.”
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Editor’s Note: This article is written by Justine McGrath, ProACTive Coaching’s owner and EBW System assessment and training facilitator. “How To Engage Your Emotional Intelligence To Adapt To Different Work Environments” is originally published in the 23rd PERFORMANCE Magazine – Printed Edition.
In 2020 the world of work changed forever. Companies with adaptable managers and leaders survived and, in some cases, thrived. Those who didn’t suffered.
In a survey done by the Whitaker Institute at NUI Galway in 2022, a staggering 95% of respondents said working remotely makes life easier. Thirty percent of respondents said they would change job – even if it meant taking a pay cut — if their employers did not take into account their remote working preferences.
It was not all plain sailing for those working from home. It only took a few weeks before we saw the toll it was taking on some, as the lines blurred between work and home. For working parents, having to balance your job with trying to homeschool was extremely challenging.
There are emotional challenges for employees with all three types of working. According to a Microsoft Report in 2021, 54% of remote workers feel overworked and 39% feel exhausted. Zoom Fatigue is also a factor with many meetings running consecutively.
For those who have returned to the office full time, the daily commute is a reminder of a way of life they would rather avoid every day. Employees have to grapple with higher levels of stress, and this affects their ability to regulate their emotions.
Emotional Intelligence is the ability to understand how our emotions and behaviours impact firstly on ourselves and then on others. In order to adapt to these new ways of working, employees need to be aware of how to best manage their emotions to ensure they can continue to perform at their best.
How Leaders Build Trust and Accountability
Employers need two traits if they want their team to adapt to new ways of working: trust and accountability. This is especially important if you have certain people in the team working from home and some in the office. Employees need to feel they are part of the team and have a shared sense of responsibility. This gives them a sense of autonomy, which builds trust.
Psychological safety is paramount. Give people an opportunity to air their views, grievances, and fears. Managers may see this as a threat to their role or as being too soft, whereas nothing could be further from the truth.
You need to be aware of what will enable peak performance from your employees. If you want to ensure success in the workplace, building trust and accountability is essential.
To build trust and accountability, develop your self-awareness. How? Understand your style of leadership and whether or not it is effective. Get regular feedback from a trusted source.
Self-regulation is how you manage yourself in the workplace. It is vital to understand your own emotions and behaviors so that you can adapt and improve where necessary. Do you have any blind spots in this area? How do people respond to you? This is the intrapersonal aspect of EI – managing the self.
When it comes to managing others – the interpersonal aspect of EI – social awareness is key. Who are the best communicators in your team? Is there someone who is struggling and could use a little empathy right now? Put yourself in their situation and see it from their point of view. Using EI to deal with your own emotions and behaviors and to understand those of others will propel you from a good leader to an excellent one.
Emotional Intelligence for Employees
In the same way that the manager or leader has to be fully aware of how their emotions and behaviors impact both themselves and others, the same holds true for any employee.
This is particularly important if they are feeling apprehensive about the options available in the workplace. They need to feel safe to voice their concerns.
The most important aspect of developing self-awareness is understanding what it is about your job that motivates you. If going back to the office de-motivates you, why is that? Could you express those issues/concerns to your manager? If you are going to move to a hybrid work model, have you prepared yourself mentally for that change? What are the advantages and disadvantages, and how do they affect you?
Image Source: ebw.online.com | Business Emotional Intelligence
EBW model of Business Emotional Intelligence is about the ability to use your intrapersonal and interpersonal intelligence to focus on the critical emotions and underlying behavioural traits that predict occupational performance.
Be Proactive
Any good manager will appreciate an employee who takes the initiative on issues that arise. Try to find a potential solution before you talk to management. It’s about building trust, communicating openly, and not being afraid to stand up for what you need.
Get yourself into the right mindset. If there are obstacles in your way or you feel unsupported, how could you change that?
Being aware of both the intrapersonal traits and the interpersonal traits of EI will enhance your career prospects. Use self-awareness to take your own personal audit of how the new way of working is going to affect you. Use social awareness to see if it will impact how you relate to both your manager and your colleagues to ensure clear communication going forward.
To conclude, both employers and employees need to take stock at this time of change. If we can develop our EI to communicate clearly, build trust and accountability, and nurture both the self and each other, the future looks bright.
About the author
Justine McGrath is an executive coach and trainer who specializes in Emotional Intelligence. She is the owner of ProACTive Coaching and is a facilitator of the EBW System of assessments and training.
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People are more inclined to be open to expressing love during special occasions like Valentine’s day. Normally associated with romantic love, others celebrate the day by showing affection towards their family and friends. Ideally, people should not wait for a special occasion or event to show love. It is good to express your feelings to your loved ones, but it is also important to practice self-love, too. After all, you can only love someone as much as you love yourself.
“Self-love” is a term that’s been thrown around, but most are not aware of what it really means. People have the misconception that practicing self-love means treating themselves to nice things, but it’s not just that; everything about ourselves grows from a foundation of self-love. It stems from many acts of love we do for ourselves that promote our physical, psychological, and spiritual development, as well as our happiness and wellness. This, in turn, is also an act of kindness toward others since the practice of loving oneself helps to love others in the same manner.
Self-love is critical in life because it influences a person’s decision on the people they surround themselves with, the way they present themselves publicly, how they deal with challenges in life, and their overall lifestyle. It provides self-assurance and confidence in every decision or choice that an individual would have. It also brings happiness and tranquillity, helping one to avoid toxic relationships and choose someone who sees and respects them for who they are instead.
Self-love is a fluid concept. It develops as a result of an individual’s actions, guiding them to make choices that foster their wellbeing and serve them in life. Similar to how people express love to one another, there’s no need to wait for a day like Valentine’s Day to do some self-love. Here are a few things you can try to explore and practice self-love every day.
Practicing self-love might not be as easy as it sounds. Begin by treating yourself with kindness, patience, gentleness, and compassion, just as you would someone you care about. Make an effort to work on it on a regular basis. Over time, this will help change your ability to accept and love yourself.
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Do you know someone who has high intelligence but seems to always make bad decisions? Maybe you felt some insecurity towards a colleague that seems smarter and it makes you wonder if you are smart enough to do the same task as they are doing. You probably have heard of the terms “book smart” and “street smart”, but you are not sure how to label yourself between those two types. People usually associate intelligence with having a high IQ score, but what does it mean?
To understand the meaning of intelligence, we must first grasp what it is. From the time of Greek philosophers to the time of psychologists and neuroscientists, the notion of intelligence has been regularly challenged. For example, Plato defined it as the desire to study and the eagerness in finding truth. Thomas Hobbes had a different idea, defining it as having a quick mind with the capacity to understand similarities and contrasts between comparable objects.
Alfred Binet created the standardized intelligence evaluation or the Intelligence Quotient (IQ) test, a tool that is still extensively utilized today. Concentration, memory, reasoning, abstraction, and the ability to cope well with the world are all included in Binet’s aspects of it. David Wechsler also believed that it is a person’s ability to act purposefully, think reasonably, and react efficiently with their surroundings.
Research about intelligence and how it is developed is still a point of discussion today. Currently, intelligence has no absolute definition; instead, it is an abstract construct with multiple aspects. Two people can be described as having a high intelligence yet share relatively few characteristics, they might resemble the parameters of intelligence among various definitions.
According to Howard Gardner, the founder of the theory on multiple intelligence, there are eight types of intelligence:
Meanwhile, Cattell has a different way of categorizing intelligence, dividing it into two categories:
With these two, he believes that humans can develop crystallized intelligence through practice and experience of fluid intelligence.
After knowing that the definition of intelligence is not absolute and there are many types to it, you might be wondering whether the IQ test being used today really measures intelligence. Maybe you know someone that has an erratic way of thinking or behaving despite having a high IQ score. A general myth that is widespread in society is that IQ scores express a fixed score of inherited brilliance. In reality, an IQ score is simply a measurement of how well a person can do certain tasks at a certain time in comparison with other people of the same age.
It might measure convergent thinking or academic intelligence which is usually associated with “book smart”, however, it does not go hand-in-hand with other essential aspects of “street smart” such as creativity, adaptability, tacit knowledge, and social skills. It only measures three categories in the theory of multiple intelligences. Therefore, IQ testing might measure intelligence, but the IQ score does not necessarily guarantee success in everyday life.
Even though intelligence is a widely abstract concept, you can enhance your intelligence. Typically, environmental factors that may enhance your intelligence include having a good circle of people around you such as family and mentors. There is also a range of noncognitive or affective factors that can play a part in this such as motivation, persistence, attitude, self-concept, confidence, and personal values.
Based on those factors, there are a few ways you can enhance your intelligence. First, you can enhance your intelligence through instruction which can be done within an academic or corporate setting, as well as through forums, workshops, and other instructional training available. You can do certain activities that can give you a mental workout like reading, playing games like sudoku or chess, and enrolling in a program based on your interest. Another way you could enhance your intelligence is by doing proper physical self-care like having a balanced diet, doing daily physical exercise, and practicing meditation.
While intelligence is an abstract concept, it is something that everyone can improve on. One secret of increasing intelligence is to embrace your limitations. Do not beat yourself up and try to accept your strengths and flaws while actively training your brain; this way, you may develop a growth mindset, have confidence, and enhance better personal values which are extremely valuable in life.
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