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More and more state governments are now introducing Key Performance Indicators (KPIs) to monitor and improve performance across different services offered to citizens, and public transportation is no exception. In Australia, bus drivers resent the pressure of governmental KPIs, especially in regards to running times.
At its 8th edition, the Performance Management Association Conference is the main global event that brings together the latest research and case studies in the field of performance management and measurement.
The fact that Dubai, the most populated city in the United Arab Emirates, has become an exquisite destination, both as a business and tourism center, due to its luxurious attractions, is no longer a secret. Nowadays, this city is identified with locations such as Burj Khalifa, Palm Jumeirah or The World Islands. However, having an outstanding infrastructure in place is not nearly enough and, in order to thrive, all entities, from small business to large services sector, must periodically assess their performance and take the measures needed in order to maintain or boost their results.
At the end of 2013, the World Bank Group adopted a new strategy, aiming at ending extreme poverty and promoting shared prosperity. To monitor the translation of its strategy into practice, the international institution has developed a Corporate Scorecard. It aggregates the contributions of all institutions that form the World Bank Group: the World Bank (WB), the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA).
How can we grow our business? What will bring us more success? What is the main driver for favorable results? These are some questions that managers are addressing themselves and whose answers should focus on one essential indicator: keeping customers satisfied.
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