Get the opportunity to grow your influence by giving your products or services prime exposure with Performance Magazine.

If you are interested in advertising with Performance Magazine, leave your address below.

Advertise with us
Free Webinar

On strategic management and performance measurement in Japan with Michaela Blahová, Parissa Haghirian, Přemysl Pálka at the PMA 2014 Conference

FacebooktwitterlinkedinFacebooktwitterlinkedin

 Michaela Blahová, Parissa Haghirian, Přemysl Pálka at the PMA 2014 Conference

The presentation “Current Trends in Strategic Management and Performance Measurement: Evidence from Japan” was delivered in the second day of the PMA 2014 Conference by Ing. Michaela Blahová, of the Centre of Applied Economic Research of the Faculty of Management and Economics of Tomas Bata University in Zlín,  PhD. Parissa Haghirian, Associate Professor at the Faculty of Liberal Arts of Sophia University, Tokyo, and Přemysl Pálka, Academic and Vice-Dean for international relations at the Faculty of Management and Economics of Tomas Bata University in Zlín, Czech Republic.

Customer satisfaction: Reflecting Organisational Performance

FacebooktwitterlinkedinFacebooktwitterlinkedin

Customer satisfaction and Organisational Performance

Organisational performance comprises a company’s actual results, as measured against its intended goals. Highly effective  companies have a clear focus on leadership, design, people, change management, culture and engagement, so that organizational and individual capabilities contribute to the financial and operational performance, enabling strategy execution. Taking into consideration that almost every organization has profit as a strategic objective, customer satisfaction plays a major part in influencing revenues.

THE KPI INSTITUTE

The KPI Institute’s 2024 Agenda is now available! |  The latest updates from The KPI Institute |  Thriving testimonials from our clients |