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“We aim to provide a safe, reliable and efficient railway,” is Network rail’s vision, a company in charge of running, maintaining and developing United Kingdom’s railways infrastructure (rail tracks, signalling, bridges, tunnels, level crossings, viaducts and key stations).
When entire nations, from the powerful to the modest ones, admit that they cannot stand alone in front of the 21st century crisis events, then what chance do organizations have to overcome the consequences of these upcoming destructive forces? The need to communicate and help one another has allowed for a new offspring of crisis management to rise to power: the transboundary crisis management.
Both in the professional and the personal contexts our lives, performance is greatly influenced by the manner in which we perceive ourselves: the roles we have been attributed, the tasks we undertake, the levels on which we interact with others.
A prerequisite for a successul benchmarking study is to have a Total Quality Management system in place within the organization. Modern quality management entails customer satisfaction, it prefers prevention against inspection and it recognizes the managerial team’s responsibility for quality.
Partly willing, partly strained, organizations today have made drastic changes within their strategies and general management processes. Companies face the highest degree of public exposure ever known in history. Technically, every little bit of information, whether disclosed or not, can, and it will, eventually, find its way to a public. The sole solution for a company is to purposely expose itself or, simply put, to lay the cards on the table.
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