Harry Hertz about Performance Excellence at the PMA 2014 Conference
On the first day of the PMA 2014 Conference, Harry Hertz, Director Emeritus of the Baldrige Performance Excellence Program held a keynote presentation titled “The challenge of being outstanding: A look back and ahead after 25 years of guiding performance excellence in the U.S.” His research focused on the past and present challenges of achieving performance excellence in the United States of America, and provided some hypotheses on performance related future developments.
