The CIA was established by the National Security Act of 1947 as an independent agency, being charged with coordinating the U.S. intelligence activities, as well as evaluating and disseminating intelligence affecting national security. The CIA, the first line of defense, manages to accomplish what others cannot and go where others cannot. Briefly, they collect information that reveals potential threats, plans and capabilities of their adversaries, providing thus the basis for decision making and actions.
Nowadays it has become more and more difficult to enjoy a simple flying experience. And this is due to the fact that not only the huge number of people using this means of transportation makes it more difficult to bear, but also due to the fact that airlines have an outstanding number of fees. In a ranking system used by the American Customer Satisfaction Index, American Airlines received a not so good score: only 69 out of 100 points available.
The focus on performance management across different sectors and platforms is hardly a new attainment. Performance management practitioners and most of the business world is aware that the principles, indicators and tools used by this relatively young discipline have found their way in both the public and private sector. However, their actual presence and use remain mostly concealed.
Is having the best management tools the key to success? Analyzing the most used management tools by companies gives an insight into what really matters in today’s business world.
An article posted in 2012 on www.forbes.com discussed the changes that are likely to occur to performance management in the year 2013. Sylvia Vorhauser-Smith, author of the article, argued that no other organizational practice is more broken than performance management. The reasons she gives for this daring statement reside on the fact that people and technology have changed, as well as the relationships between them.
