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Modern libraries today put in place different feedback forms, in order to assess their visitors’ satisfaction with the provided services. The present article analyzes two Customer Satisfaction forms proposed by The British Library and by Flinders University Library in Australia.
The United Arab Emirates Vision is a bold strategy that aims to position the country among the best states in the world by 2021. In order to achieve such an ambitious goal, “an integrated system for managing performance and monitoring the execution of strategic and operational plans” is necessary.
Ensuring public safety is the ultimate goal of any police authority. This translates into actions that have to be taken towards the achievement of this goal. Scotland Police seems to have found the way of managing these actions. In 2007, they developed The Scottish Policing Performance Framework, which ensures a national model for the measurement and reporting of performance information.
Choosing a certain university is a decision that should be based on performance criteria only. A reference that can be useful for undergraduates and postgraduates, as well as for academics and researchers is the Times Higher Education World University Rankings, powered by Thomson Reuters, which provides comparisons between worldwide universities based on 13 performance indicators. Recently, they have published the list of the best universities in the world for the academic year 2013-2014.
The Welsh Government has approved legislation that requires local authorities in the country to “make arrangements to secure continuous improvement” regarding the services they provide to the community. This means that they must plan and forecast for attaining local and national set improvement objectives.
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