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Single-loop and double-loop learning are two different types of learning that can be used by any organization in order to adapt and improve its overall performance. The first one refers to constantly adjusting actions until desired results are achieved and double-loop learning implies questioning the fundamental assumptions.
Customers’ increasing demand for superior quality products and services has made the market a very harsh environment. Organizations are looking for new ways to improve themselves in order to survive on the market and maintain their competitiveness. Therefore, continuous development has become a priority. In this environment, Total Quality Management (TQM) is an important and useful concept. It helps the organization assess its level of maturity in terms of quality assurance and it provides information about the areas that need improvement.
Modern libraries today put in place different feedback forms, in order to assess their visitors’ satisfaction with the provided services. The present article analyzes two Customer Satisfaction forms proposed by The British Library and by Flinders University Library in Australia.
The United Arab Emirates Vision is a bold strategy that aims to position the country among the best states in the world by 2021. In order to achieve such an ambitious goal, “an integrated system for managing performance and monitoring the execution of strategic and operational plans” is necessary.
Ensuring public safety is the ultimate goal of any police authority. This translates into actions that have to be taken towards the achievement of this goal. Scotland Police seems to have found the way of managing these actions. In 2007, they developed The Scottish Policing Performance Framework, which ensures a national model for the measurement and reporting of performance information.
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