The World Bank Group Corporate Scorecard

Written by Andreea Vecerdea on May 23, 2014. Posted in Articles, Organisational performance

At the end of 2013, the World Bank Group adopted a new strategy, aiming at ending extreme poverty and promoting shared prosperity. To monitor the translation of its strategy into practice, the international institution has developed a Corporate Scorecard. It aggregates the contributions of all institutions that form the World Bank Group: the World Bank (WB), the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA).

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Why is customer satisfaction important?

Written by Paul Albu on May 16, 2014. Posted in Articles, Organisational performance

How can we grow our business? What will bring us more success? What is the main driver for favorable results? These are some questions that managers are addressing themselves and whose answers should focus on one essential indicator: keeping customers satisfied.

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Top 15 most common mistakes in Performance Measurement

Written by Paul Albu on May 10, 2014. Posted in Articles, Organisational performance

Companies strive to decrease costs by improving performance with their available resources. This leads to the need for measuring performance through strategic measurement systems, based on tools like balanced scorecards, key performance indicators or dashboards. But with measuring performance there comes a questions: what guidelines should be used when defining and using metrics in order to avoid mistakes that seriously impair the usefulness of these tools?

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The Misery Index – Measuring poverty around the world

Written by Adelina Chelniciuc on May 9, 2014. Posted in Articles, Organisational performance

The misery index is an economic indicator that is calculated by adding the inflation rate to the unemployment rate. The rationale behind this calculus is that a higher rate of unemployment and a worsening of inflation mean economic and social costs for a country and imply a deterioration in economic performance.

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Timing is everything

Written by Denisa Călin on April 29, 2014. Posted in Articles, Organisational performance

Management now spreads at any level one may care to account for. From the company’s global destination, to managing each individual’s course, today we can keep track, monitor and have a firm clasp on the processes subsumed to organizational progress.

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