IDEO: Driving performance through innovation
Why are some organizations performing better than others? Why do some companies innovate more than others? How can an organization become a top performer?
Performance management & Reward systems
Strategic planning is the process of defining the future directions of an entity, be it organization, department or employee, by setting the goals and the means to achieve them. To ensure productivity, improve communication and deliver better business result, employee reward systems should be carefully aligned with the strategic objectives.
Customer satisfaction: Reflecting Organisational Performance
Organisational performance comprises a company’s actual results, as measured against its intended goals. Highly effective companies have a clear focus on leadership, design, people, change management, culture and engagement, so that organizational and individual capabilities contribute to the financial and operational performance, enabling strategy execution. Taking into consideration that almost every organization has profit as a strategic objective, customer satisfaction plays a major part in influencing revenues.
Setting targets in public transportation: performance enabler or risk trigger?
More and more state governments are now introducing Key Performance Indicators (KPIs) to monitor and improve performance across different services offered to citizens, and public transportation is no exception. In Australia, bus drivers resent the pressure of governmental KPIs, especially in regards to running times.
Dubai Hotels – another year of outstanding performance
The fact that Dubai, the most populated city in the United Arab Emirates, has become an exquisite destination, both as a business and tourism center, due to its luxurious attractions, is no longer a secret. Nowadays, this city is identified with locations such as Burj Khalifa, Palm Jumeirah or The World Islands. However, having an outstanding infrastructure in place is not nearly enough and, in order to thrive, all entities, from small business to large services sector, must periodically assess their performance and take the measures needed in order to maintain or boost their results.
