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In the strive to offer citizens access to high quality, but still affordable services, hospitals are continuously seeking to improve their offerings in terms of value for money. More and more medical facilities nowadays have implemented Key Performance Indicators (KPIs) in order to reflect progress towards achieving their goals.
Why are some organizations performing better than others? Why do some companies innovate more than others? How can an organization become a top performer?
Strategic planning is the process of defining the future directions of an entity, be it organization, department or employee, by setting the goals and the means to achieve them. To ensure productivity, improve communication and deliver better business result, employee reward systems should be carefully aligned with the strategic objectives.
Organisational performance comprises a company’s actual results, as measured against its intended goals. Highly effective companies have a clear focus on leadership, design, people, change management, culture and engagement, so that organizational and individual capabilities contribute to the financial and operational performance, enabling strategy execution. Taking into consideration that almost every organization has profit as a strategic objective, customer satisfaction plays a major part in influencing revenues.
More and more state governments are now introducing Key Performance Indicators (KPIs) to monitor and improve performance across different services offered to citizens, and public transportation is no exception. In Australia, bus drivers resent the pressure of governmental KPIs, especially in regards to running times.
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