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Customer focus is an important value driver for many industries, but in banking, it is the cornerstone of the entire decision-making process. Modern studies on bank performance management have identified customer focus as the leading indicator for industry success both in past assessments and future predictions.
Back in 2016, the Performance Magazine editorial team interviewed Chua E Long, Senior Vice President/Head of Transformation, Strategy & Transformation at AXA, Malaysia, for the Performance Management in 2015: ASEAN Special Edition report. His thoughts and views on Performance Management are detailed below.
In the end, we must recognize that the guiding principle of performance management is not to punish the weak or non-performers, but to allow everyone to perform at their very best.
United Parcel Service, generally known as UPS, the world’s largest package delivery company and a provider of supply chain management solutions, maintains a practice that would seem quirky, to say the least
Back in 2016, the Performance Magazine editorial team interviewed Sam Plummer, Public Administrative Reform Consultant to The Ministry of Civil Service/Council for Administrative Reform, Cambodia, for the “Performance Management in 2015: ASEAN Special Edition” report. His thoughts and views on Performance Management are detailed below.
There’s an increasing recognition that an organization’s worth lies not in their plan or systems, but in their human resources.
Efficiency is critical for all businesses, not least those that operate in the manufacturing industry. All it takes is one mistake on the production line — be it a human-made or machine-related mistake— and whole operations can be ruined and shut down immediately.
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