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Expert Interview – Paolo Panza, Performance Manager, Ericsson Network Services, Italy

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Paolo PanzaFor the report Performance Management in 2013, The KPI Institute conducted 20 semi-structured interviews with practitioners, academics and consultants from 18 countries, who offered a detailed image of Performance Management as a discipline in the analyzed year.

An important editorial rule followed in the development of the content is that a discipline can only evolve through the combined efforts of practitioners, academics and consultants. Paolo Panza, Performance Manager at Ericsson Network Services, Italy was one of the practitioners that The KPI Institute interviewed.

Tipping trends in the US food industry

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Tipping trends in USA

Tipping is a common social norm and voluntary practice in the US and not only, meant to reward someone for performing a service, especially a good one. In their recent article on the best and worst tippers in the US, Roberto A. Ferdman and Davis Yanofsky give an insight into the trends of tipping throughout the US in the food and beverage sector and, more specifically, in coffee shops, food trucks and restaurants.

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