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Operational Performance, Performance Measurement and Alignment, discussed with Christoph Hoffmann, Vice Principal of EDGE Hotel School, University of Essex

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Given The KPI Institute’s presence at the PMA 2014 Conference, the PERFORMANCE Magazine team was able to interview some of the most highly skilled academics and practitioners in the field of Performance Management.

Christoph Hoffmann, the Vice Principal of EDGE Hotel School, at the University of Essex gave an interview, in which he discussed the need to measure operational performance and its implications for adjusting organizational strategy.

Performance dashboards in the public sector – Borough of Franklin Lakes, New Jersey

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Public sector dashboard

The public sector has recently started to show an increased interest in being more transparent and making different institutions’ performance results available to citizens. “Making this information publicly available goes a long way towards helping our citizens understand how we manage the Borough and how we provide services”, says Borough of Franklin Lakes Administrator, Gregory C. Hart.

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