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The UK Accident & Emergency (A&E) units are currently facing a major crisis, with the patients queuing in ambulances for hours, as the service is clearly over-capacity. How has the emergency system met its target of attending patients, given the strain it has been under recently?
W. L. Gore & Associates is recognized as a strong innovative company that has its focus on areas like electronics, fabrics, industrial and medical products. Gore employees count more than 10,000 people, called associates, worldwide.
“Data”, “information”, in other words “analytics”, is a term that has become almost ubiquitous in business jargon in the past years. More and more mangers, executives and analysts have begun using performance indicators to help them in their decision making process. The main problem organisations face nowadays is that they are flooded with data and the majority of them do not know how to make sense of all of it and use it to their benefit.
West Sussex County Council is the first authority in the United Kingdom that has implemented a software to provide citizens open access to its performance data. Its goal is to “help our residents lead happier, healthier, longer lives”. To ensure that its ambition will be attained, the Council has started to monitor a series of KPIs, in the three main areas of interest: children, old people and economy.
Given The KPI Institute’s presence at the PMA 2014 Conference, the PERFORMANCE Magazine team was able to interview some of the most highly skilled academics and practitioners in the field of Performance Management.
Christoph Hoffmann, the Vice Principal of EDGE Hotel School, at the University of Essex gave an interview, in which he discussed the need to measure operational performance and its implications for adjusting organizational strategy.
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