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Emerging Performance Management Trends in 2015

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In every activity sector new trends emerge, while old trends are left behind or revamped into something new to fit the overall context in that specific area of activity. Performance management is no exception in that sense. In 2014, the trends having the biggest toll on performance management and its development were the advancements in IT, and the usage of different performance management-related tools, along with Big Data.

Ready or not: travel more, experience more!

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An advice I would give people today is to travel more – to experience more. Traveling creates a sense of freedom and widens our perspectives. Besides the fact that traveling is an opportunity to disconnect from our regular life, most of the times, it contributes to the congruence of our professional and personal life, giving the feeling that you have invested some time in yourself, time to recharge.

Social Care – A new customer service approach

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There is no denying of the importance social media has gained in the past decade, bringing communication between customers and businesses to a new level. Even though businesses view social channels as a way of attracting more customers or focus on relationship building, a new potential of social media has arisen in the past years: social customer service.

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