What you need to know about Onboarding
“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.” – Lawrence Bossidy
Long term planning to ensure Customer Service proficiency
Leaving behind pride, misplaced priorities, short-term profit orientation and the failure to understand the reality of today’s competitive service economy will help service strategies get the attention they deserve.
Technology and Banking: Arch-rivalry at its apex
The thing about technology is that it never loosens up the knot.
Use customer reviews to increase business sales
Customer reviews and testimonials are the best tools for increasing sales figures in a company.
Consultant Interview: Ken Han of Metaplan
In 2016, the Performance Magazine editorial team interviewed Ken Han, CEO/Co-founder of Metaplan in China, for the “Performance Management in 2015” report. His thoughts and views on Performance Management are detailed below.
”If managers are not qualified to also be performance consultants, they are not going to be very good performance managers.”
