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Performance management and sport federations

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Performance Management in sports

Given the recent Winter Olympics sports competition, a discussion about performance management and sport federations is proposed in the following article. This topic has been addressed by a series of studies, conducted by Winand and Zintz, along with colleagues Bayle, Robinson and Scheerder. In the first study, conducted in 2010, they raised the issue of the necessity of implementing measurement strategies and protocols for enhancing the organizational success of the Chairs of 13 Olympic sports governing bodies.

Business reporting for successful companies: the International Integrated Reporting Framework

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Integrated Business Reporting

The International Integrated Reporting Council (IIRC) is a global coalition concerned with helping companies understand and adopt Integrated Reporting, “a process founded on integrated thinking that results in a periodic integrated report by an organization about value creation over time and related communications regarding aspects of value creation”. Essentially, through this type of reporting, an organization can generate value over time, by adapting its strategy and performance to the external environment.

Customer satisfaction apps – the “key” to the future?

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Customer Satisfaction Application Nowadays, instead of using the old-fashioned customer satisfaction questionnaires, companies have a new choice: the emoticon-powered feedback app. The service, available to businesses, was created by a Spanish Startup called Emtrics in 2012 and it was announced during the Wayra Madrid Demo Day. It allows companies to collect real-time feedback from their customers, at their point of sale locations. It was already in use during the Demo Day: by using QR codes, the technology allowed investors to show their opinion regardingthe “new product”.

IBM – Setting direction through a roadmap

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IBM Setting directions

The International Business Machines Corporation (IBM) considers itself “the world’s most forward-looking company”. Why? Because it wants to change the paradigm from “react” to “anticipate”. IBM believes in a smarter planet where the solutions offered will drive companies’ effectiveness and efficiency, will turn information into insights and will connect people.

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