Customer experience in American restaurants
Concerning the customer service area, nowadays people are facing an emerging trend of being required to offer feedback on their experiences with hotels, restaurants, airports and transportation means.
Choosing hospitals based on performance
One’s health is the most important asset an individual has. Therefore, it is crucial to take the adequate medication, choose the best doctors and to get treated at the right hospital. But how do we choose the proper hospital, when we are presented with mixed reviews, opinions and a variety of patients’ experiences?
The 2013 Mayor’s Management Report – New York City
Section 12 of the New York Charter prompts the Mayor’s office to present the City Council and the general public with a biannual performance report. The report is an overview of the performance registered from a total of 44 agencies and organizations, and focuses on a list of activities which have a direct impact on the NY people.
Improving performance: Yarra Trams regain momentum
Yarra Trams, operated by the KDR Melbourne consortium, is the name of the Melbourne tram network, the largest in the world, with roughly 250 kilometers of double tracks and 31,500 services scheduled each week.
Measuring performance with dashboards: expectations, challenges and recommendations
As data based decision making is at the core of better management practices today, tools such as scorecards and dashboards can assist with providing critical business data for decision making. Dashboards are operational tools used to illustrate the company’s performance in its most relevant areas. In their recent study on changing practices of financial departments and management audit in businesses (2011), Bearing Point and the Association Nationale des Directeurs Financiers et de Contrôle de Gestion (DFCG) identified several trends in using dashboards across organizations.
