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Avoiding dashboard design blunders

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As the benefits of performance measurement and management become broadly known, more and more organizations have implemented frameworks that includes more than the traditional lagging measures of their financial and operational performance. But squeezing a great deal of information into a small amount of space and also designing it to result in a visual display that is easily and immediately understandable by the viewer can prove to be very challenging.

Operational performance in America’s fastest-growing division – Gwinnett County

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Gwinnett County is one of “America’s fastest-growing counties for the past 20 years”. The way it managed to achieve and maintain such a performance is by having a successful management for each of its departments. In what follows, two examples are presented for how the implementation of a performance management system has led to real improvements, in the Fire and Emergency Services and in the Department of Planning and Development.

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