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“The education sector plays an important role in the national development. The children, youth and adults will receive education and lifelong learning services with high quality, which are relevant and responsive to the labor market demand.” – Dr. Hang Choun Naron, Minister of Education, Youth and Sport
Many of us have two types of friends: those who reach out when they have problems or need our support in difficult moments and those we have to approach and support whenever we feel they need us.
Customers are very different, with a wide array of traits: there are analytical customers, who like consistency, facts and proof, omniscient customers, which can oftentimes prove to be quite audacious, and irate customers, who are generally impatient.
“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.” – Lawrence Bossidy
Leaving behind pride, misplaced priorities, short-term profit orientation and the failure to understand the reality of today’s competitive service economy will help service strategies get the attention they deserve.
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