Customer service, now with proactive behavior
Many of us have two types of friends: those who reach out when they have problems or need our support in difficult moments and those we have to approach and support whenever we feel they need us.
10 ways to help your customers with their purchases
Customers are very different, with a wide array of traits: there are analytical customers, who like consistency, facts and proof, omniscient customers, which can oftentimes prove to be quite audacious, and irate customers, who are generally impatient.
What you need to know about Onboarding
“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.” – Lawrence Bossidy
Long term planning to ensure Customer Service proficiency
Leaving behind pride, misplaced priorities, short-term profit orientation and the failure to understand the reality of today’s competitive service economy will help service strategies get the attention they deserve.
Technology and Banking: Arch-rivalry at its apex
The thing about technology is that it never loosens up the knot.
