KPI of the Day – Accounting: % Gross profit margin
Definition
Measures the proportion of each dollar of revenue (sales) that the entity retains as gross profit.
KPI of the Day – Healthcare: $ Cost per discharge
Definition
Measures the average hospital cost encountered for each discharged patient.
KPI of the Day – Customer Service: # Call handling time
Definition
Measures the average time needed for one call to be handled, including the phone discussion and the work performed after the call.
KPI of the Day – Business Consulting (BC): $ Solution margin
Definition
Measures the margin achieved on average when delivering a specific solution to the client.
KPI of the Day – Sales: $ Revenue per successful call
Definition
Measures the revenue from sales on a per call basis.
