KPI of the Day – Customer Service Performance: # Service requests per agent
Definition
Measures the average number of service requests received by each service department or call center employee during a particular period.
KPI of the Day – Business Consulting (BC): $ Bill rate
Definition
Measures the average value of a bill issued to clients.
KPI of the Day – Sales: % Customer acquisition
Definition
Measures the rate at which the company acquires new customers in a given time period.
KPI of the Day – Human Resources (HRM): # Recruiter to open requisitions ratio
Definition
Measures the ratio between the number of recruiters and the number of open job requisitions, as an expression of workload.
KPI of the Day – Accounting: $ Cost of goods sold (COGS)
Definition
Measures the cost of merchandise sold within a given time period.
