KPI of the Day – Human Resources (HRM): # Time to fill a vacant position
Definition
Measures the average number of days between the moment when a job requisition is raised, to when a new employee fills the role.
KPI of the Day – Customer Service Performance (CS): % Customer complaints due to poor service or product quality
Definition
Measures the percentage of customer complaints registered by the organization, as a result of poor quality services or products, out of the total number of complaints received.
KPI of the Day – Business Consulting (BC): $ Net revenue per technical staff
Definition
Measures the value of the net revenue garnered per each member of the technical staff.
KPI of the Day – Utilities: % Industrial wastewater treatment rate
Definition
Measures the quantity of the wastewater resulted from industrial activities, treated as a percentage from the total industrial wastewater produced during a reporting period.
KPI of the Day – Healthcare: # Clinical negligence cases
Definition
Measures the number of cases that become critical due to medical attendants’ negligence.
