KPIs are measurements that define and track specific business goals and objectives that often roll up into larger organizational strategies that require monitoring, improvement, and evaluation. KPIs have measurable values that usually vary with time and also targets to determine a score and performance status. Moreover, they include dimensions to allow for more specific analysis, and can be compared over time for trending purposes and to identify performance patterns.
Hammerson is a major British property development and investment company which owns a portfolio of retail property assets in the UK and France. The portfolio, which is valued at £5.5 billion, includes 20 prime shopping centers, 22 convenient retail parks and investments in nine premium designer outlets.
Key performance indicators are used to monitor key processes and activities, being meant to offer valuable insights on the overall performance of a company. KPIs also help improving the core actions of the organization, allowing thus managers and decision makers to attain the desired outcomes.
A recent benchmark report published by HotStats offers an overview of the UK hotel market one year after London has hosted the Olympics. Over 600 hotels in the UK have been benchmarked against 6 Key Performance Indicators (KPIs) and provides a clear picture of the current status of the hotel industry in the United Kingdom.
What is great service? How can we provide it? How do we get better?
Every company should have these questions in mind when thinking about their customers’ satisfaction. The truth is that nowadays, most businesses have started to be aware of the importance of this aspect and the impact it has on them.
