Professional Services Performance Management – performance criteria and measures
Professional Services have some particularities that make them different from commercial activities in many respects, such as:
Evaluating universities based on the financial success of their graduates
In 2008, Forbes ranked the top billionaire universities based on a performance indicator measuring the number of billionaire graduates.
Metrics reflecting the health insurance coverage in the U.S.A.
The Gallup Daily tracking analysis, Health Insurance Coverage Varies Widely by Age and Income, underlines the wide degree of variability in 2009 in health insurance coverage across U.S. population segments, based on age and income. Health insurance coverage is one of the most important Key Performance Indicators (KPIs) used to track the health of the national healthcare system (smartkpis.com, 2010).
Healthy People 2010 – Leading Health Indicators at national level
Healthy People 2010: Understanding and Improving Health represents a statement based report of the U.S. national health objectives, designed to provide a framework for healthcare prevention regarding the most important health national threats.
Industrial Production and Capacity Utilization Performance
Total industrial production, capacity and utilization (Federal Reserve, 2010)
The statistical release of the Federal Reserve, Industrial Production and Capacity Utilization: The 2010 Annual Revision, presents a thorough analysis of the industrial production (IP) index and the related performance measures of production capacity.
