Featured Articles

Articles based on research and analysis in the field of Performance Management

Understanding Why Your Online Business Might Be Losing Customers

One of the hardest parts about running a business is getting customers through the door. This is especially true in the online world where users have access to a sea of competing options. Therefore, it’s little wonder why e-merchants spend a fortune on search engine optimization (SEO), advertising, and social media. However....

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Practitioner Interview: Fabian Stigler, Industrial Engineer

In December 2020, the Performance Magazine editorial team interviewed Fabian Stigler, Industrial Engineer working as a Performance Analyst at IQ Intelligentes Ingenieurmanagement GmbH, Germany, and a former Business Intelligence Specialist for the BMW Group, on behalf of an engineering service provider.

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The journey to building real customer experiences

Customer experience does not only represent individual transactions with an organization focused on key points or during critical moments, but it is also the entire journey a customer goes through with a company, which results in a feeling of relationship or a lack of it.

Staying atop of their competitors means that companies should strive to deliver complete and memorable journeys.

Top 8 Characteristics of Highly Effective Managers

Have you wondered why some managers have the best team, with happy members, who meet deadlines and surpass project goals while others don’t? The secret ingredient is the attributes they have. As a manager, you have to develop those leadership qualities that will glue your team together and prevent it from crumbling under pressure.